• Use 'book now' on the Work With Me page. If you unsure about which service is right for your cat, please make contact via the contact form or email thecatcounsellor@gmail.com outlining your behavioural concerns. I will endeavour to reply to you within three working days.

• Once a booking is made, I will send through any relevant questionnaires and forms that must be completed before your consultation. I may ask you to send a brief layout of your home and videos of problem behaviours beforehand, this can be done via email.

• Payment is made at the time of booking via the Sprintful platform using Stripe. The fee is for one animal, or for multiple animals with an inter-related problem. For multiple animals with unrelated issues, an additional surcharge may apply depending upon the depth of the additional issue/s and is at the discretion of The Cat Counsellor. There are no refunds or exchanges.

• Cats are individual creatures with a myriad of factors influencing their behaviour including genetics and prior learning, as such, I cannot make any guarantees about the outcome of our work together. There are many elements out of our control and because of this, I aim to work with what we can change, here and now.

• If I feel that another professional such as a Veterinary Behaviourist is better suited to your case (especially if there is an escalating safety issue) I will recommend accordingly with you and your cat’s best interests in mind.
Sometimes a behavioural problem can be due to illness and/or injury. To ensure your cat is in good physical health, a general health check with your preferred veterinarian is required before our work can commence.

• If you are booking in for an in-home assessment please only do so if your household isn't isolating with C-19. If anyone becomes unwell leading up to your appointment, please let me know so we can reschedule or move to a Zoom appointment in the same slot.

• For Zoom appointments please ensure your internet connection is stable, your camera and microphone are working and that you have somewhere quiet and comfy to sit when our appointment takes place.

• Please make sure no deliveries or repairpersons are scheduled during our allotted time to minimize interruptions and to make the most of our time together.

• If you have booked a Behavioural Assessment, your personalized behaviour report will be emailed to you within 3 working days after your consultation. While I am happy to clarify any information given as part of the behaviour report via email, any further discussions must take place via Zoom (a 15 minute follow-up is included in the package). If required, further follow-up consults are always available via Zoom.

• All correspondence (consultation aside) is to be made via email; I do not take phone calls regarding individual cases, purely for record purposes.

• For the best behavioural outcome I ask that you commit to following the advice provided to you as much as practically possible.


Important Information

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