• If you unsure about which service is right for your cat, please make contact via the contact form or email molly@thecatcounsellor.com outlining your behavioural concerns. I will endeavor to reply to you within 2 working days.
• Once a booking is made, I will send through any relevant questionnaires and forms that must be completed at least 24hrs before your consultation. You will be asked to have your cat's vet history emailed from your Veterinarian to me for review. I may ask you to send a brief layout of your home and videos of problem behaviours beforehand, this can be done via email.
• Payment is made via an invoice sent directly to your email via Xero. Payment methods include bank transfer and credit card (may have a processing fee). Unless otherwise discussed beforehand full payment must be made within seven days. If payment is not made within seven days without contact a $10 admin fee will apply each week until the invoice is paid in full.
• Cats are individual creatures with a myriad of factors influencing their behaviour including genetics and prior learning, as such, I cannot make any guarantees about the outcome of our work together. In my experience owner compliance is the biggest contributor to the success in addressing any behaviour concern.
• All services are non-refundable when provided in full.
• If I feel that another professional such as a Veterinary Behaviourist is better suited to your case (especially if there is an escalating safety issue) I will recommend accordingly with you and your cat’s best interests in mind.
• Sometimes a behavioural problem can be due to illness and/or injury. To ensure your cat is in good physical health, a general health check with your preferred veterinarian is required either within the last 12 months after the behaviour concerns started or within the last 6 months before our work can commence.
• If you are booking in for an in-home assessment please only do so if your household isn't isolating with C-19. If anyone becomes unwell leading up to your appointment, please let me know so we can reschedule or move to a Zoom appointment in the same slot.
• For Zoom appointments please ensure your internet connection is stable, your camera and microphone are working and that you have somewhere quiet and comfy to sit when our appointment takes place.
• Please make sure no deliveries or repairpersons are scheduled during our allotted time to minimize interruptions and to make the most of our time together.
• If you have booked a Behavioural Consultation Package, your personalized behaviour report and resources will be emailed to you within 4 working days after your consultation. While I am happy to clarify any information given as part of the behaviour report via email or Whatsapp, any further discussions must take place via Zoom consultation (30 minute follow-up is included in some packages). If required, further follow-up consults both in-home and online are always available.
• All correspondence (consultation aside) is to be made via email; I do not take phone calls regarding individual cases, purely for record purposes.
• For the best behavioural outcome I ask that you commit to following the advice provided to you as much as practically possible.
